Hello - we are a smaller clinic (dog and cat only) in So Cal w/ appx. 20 staff members. I am a non-DVM owner (my father is our Medical Director and primary DVM who built and sold the practice to me). I have various management levels and job titles assigned throughout my staff, but need to revise these.
Currently, we have:
Hospital Administrator (myself) - oversees all departments (only exception is Medical Director - medical related decisions); main focus on business financials, growth, HR, payroll, accounting, etc. - the 'business side' while still on site 30+ hours / week (much more from home!) putting my 15 years of experience to 'on site use'
DVM/Medical Director - My father, our main vet for 35 years - goes w/out saying
Associate DVM(s)
Assistant Manager x 2 - 1 is a receptionist who was promoted - primarily deals w/ client side of management, manages the reception / front office staff, helps w/ marketing, scheduling, etc. The other assistant manager does the rest of the staff management, inventory, ordering, etc.
Head Technician - an RVT who runs the tech and kennel / oversees those departments.
***I have a new RVT that we've hired - he is a godsend and has SO SO SO much to offer. He can teach me quite a few things too! I'm looking to promote him, but not sure what his title should be. I want it to be strong enough to give him the authority to do the appropriate tasks and assigned job functions, and be rewarding enough to satisfy him. I'm looking to have him essentially take over the 'Medical Director' role as an RVT (not to replace our DVM Medical Director, but to essentially be the medical director for tech and below). Specifically, overseeing the treatment, tech and kennel areas of the hospital, those staff members (minor HR - primarily direct supervisor), benchmarks, budgeting, price shopping / comparison, staff incentive goals / deadlines, procedural changes / management ie: staffing levels, hours, daily task organization, etc. - the 'how to get from point a to point b' oversight and decision making. That all being said- what the heck would one call this job position?
--Authority of management over all non DVM staff, w/ the exception of myself
--Would 'answer to' the Medical Director for medically related topics, and to myself for everything else
-Would 'oversee' and be as involved as necessary in all other areas of operations, and more so 'assisting' w/ the hospital financials and being a 2nd set of eyes.
Sorry for the ramble, and thank you in advance for your opinions and ideas!
Eric