20 Management Metrics in 50 Minutes
You may have heard the adage, “if you can measure it, you can manage it.” With the right metrics, you can manage your practice and your staff by setting targets and expecting results. Darren will showcase his favorite metrics based on ease of use and effectiveness in managing.
Speaker: Darren Osborne, MADarren Osborne is the Director of Economic Research for the Ontario Veterinary Medical Association (OVMA) and Economic Consultant for the Veterinary Hospital Managers Association and Canadian Veterinary Medical Association (CVMA). Through the VHMA, the CVMA and OVMA, Darren conducts economic research and analyses data in order to provide hundreds of veterinarians and hospital managers with Economic Reports, Personal Benchmark Reports, Reports on Compensation and Benefits for Associate Veterinarians, and Non-DVM Wage Reports. More recently, Darren has launched a full service accounting firm from within the association. Darren attended York University and completed his Master’s Degree in Economics in 1992. Darren has a tough time sitting still so he relaxes by playing guitar, and training for endurance sports. Darren knows that a lecture on economics can be the best prescription for insomnia but he promises to keep you awake with a healthy dose of humour and lots of fodder for debate.