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    Jamie Borge

    Ada Veterinary Hospital
    Boise, ID

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    Carol Hurst

    ABC Animal & Bird Clinic
    Sugar Land, TX

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    Stephanie Mieras

    Iron Mountain Animal Hospital
    Iron Mountain, MI

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  • Roger Zinn

    RE: Client Role Playing For ER Service Staff

    Posted in: Open Forum

    Hope this helps!... Interactive exercises and role plays serve several purposes. First, research proves people learn more when they talk and interact....

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  • Linda Pflughaupt

    RE: New hire, just found out she is pregnant

    Posted in: Open Forum

    This has happened to me before but with a receptionist. There's not a lot you can do because if she is pregnant, she is now a protected class. ...

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    New hire, just found out she is pregnant

    Posted in: Open Forum

    This is a first for me... I recently hired a part time CVT with no knowledge that she was expecting a child. A current team member approached me...

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  • Carol Hurst

    RE: Client Role Playing For ER Service Staff

    Posted in: Open Forum

    I've found with role playing works best when you customize it to your situation. I would meet as a group to discuss what types of interactions are...

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