Wednesday, September 4, 2024, 8:00 a.m. to 4:00 p.m.
The goal of this workshop is to introduce attendees to problem solving using a systems approach, utilizing the organizational systems model outlined in the VHMA’s Organizational Diagnosis and Design Toolkit. The organizational systems model can be used to address challenges that impact the practice, either in part or in whole. Common challenges that can be addressed are poor customer service reviews, inefficient operations, or practice flow, staffing issues, lack of utilization for new equipment or services, lack of adherence to standards of care, and increasing revenue.
This six-hour workshop will help attendees better understand how systems thinking works and how to apply this thinking to problem solving at the practice. By looking at the practice as a system and digging below the issues seen at surface level, leaders will be better equipped to apply solutions that will address the root cause of issues at their practice. The workshop will include instruction on the fundamentals of systems thinking and present case studies for attendees to work through real veterinary practice challenges using the organizational systems model. Interactive group activities will provide attendees with the opportunity to learn from their peers and deepen their understanding of the process. Five case studies will be included, to allow for understanding in how this thinking works with varying challenges commonly faced by veterinary professionals. By the end of the workshop, attendees will have a solid grasp of systems thinking and have practical experience in applying this approach to their own practice. This valuable skill will help them to become more effective leaders and problem solvers within their veterinary practice.
Speaker:
Melissa Mauldin, CVPM, SHRM-SCP, ACC
Melissa Mauldin is a Certified Veterinary Practice Manager, HR Senior Certified Professional, and an ICF Credentialed Coach with more than 15 years of experience in the veterinary profession. She has served in a variety of roles including practice management, operations leadership, and HR leadership. Her passions include leadership development, teaching, and helping individuals reach their personal and professional goals.
Multiple team members from each practice are encouraged to attend.
6 Continuing Education hours are available.
Seating is limited.
$295 per person
Be sure to select the pre-conference workshop on your conference registration form.