Blogs

VHMA Insiders’ Insights KPI Quarterly Commentary - April 2024

By VHMA Admin posted 7 days ago
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VHMA Insiders’ Insights Commentary April 2024 Brittany Yost, CVPM, CCFP Success Team Manager, Vetsource Insiders’ Insights: Navigating the VHMA Key Performance Indicators Dashboard - Revenue As we embark on a new quarter filled with opportunities for reflection and growth, I’m excited to introduce a series dedicated to dissecting the insights uncovered from the VHMA Insiders’ Insights Key Performance Indicators (KPI) dashboard. Each quarter, we'll explore a different aspect, starting with a deep dive into the revenue dashboard. Understanding the Change in Revenue and Change in Revenue per Patient Year-over-Year Charts Let's start by breaking down ...
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Hitting a Home Run: What Baseball Has Taught Me about Practice Management

By Scott Zimmerman posted 14 days ago
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I have always drawn my inspiration from the spring sports season. This year is no exception. As we start April, we are in a very competitive time for any of you sports fans out there. March Madness is just about behind us, and baseball just had its Opening Day. So, as I watch sports, though I am not a betting person, I am fascinated by the numbers in the games. As I write this blog, we have a team with two wins and two losses, thus putting them at a .500 winning percentage (Go Cubs)! Then you think that the baseball season is 160+ games, and the first week of a long season is just beginning. By now, I know you are wondering where I am going with this… ...
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VHMA Welcomes Platinum Supporting Sponsor, All Pet Card

By VHMA Admin posted 20 days ago
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ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that All Pet Card , a credit card company exclusive to the veterinary industry, has signed on as a Platinum Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. All Pet Card’s credit card offers a financial solution to the cost barriers that pet owners face when seeking routine or emergency care for their pets. With the All Pet Card, pet owners can get the care and supplies their pets need immediately while enjoying ...
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Leap Years, Planets and Practice Management

By Scott Zimmerman posted 03-08-2024
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If you often feel like you run circles around your practice to make up for lost time, you can find comfort in the fact that Planet Earth does too. In fact, the Earth circles the sun every 365.24 days, but we count each year as 365 days. In order to make that up, we have to add an extra day to the calendar every four years – February 29. Without a leap year, we would gradually start to see our days -- and eventually years -- fall short. That extra day might feel like a fleeting gift since you were so busy at your practice that you hardly realized you had it. I know that was the case for me. Keeping balls in orbit seems to be commonplacee, and I try extremely ...
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Maintaining an Even Keel on the Water and at Work

By Scott Zimmerman posted 02-12-2024
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Four months into my term as President and time is flying. So far, I have met a lot of members and had the opportunity to represent VHMA at several industry meetings. VHMA’s Management Exchange is on my February calendar and I couldn’t be more pleased. Getting to meet and learn more about our members encourages me to share something about myself that you may have noticed, I strive to maintain an even keel. This fact extends through all facets of my life. Sailing is my passion, and I am the proud owner of a Thistle sailboat. In the sailing world, “maintaining an even keel” means ensuring that the draft of the vessel fore and aft are equal. In other words: ...
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VHMA Welcomes Silver Supporting Sponsor, Purina® Pro Plan® Veterinary Diets

By VHMA Admin posted 02-01-2024
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ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that Purina® Pro Plan® Veterinary Diets has signed on as a Silver Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. Pro Plan Veterinary Diets offers advanced therapeutic nutrition for the pets who need it. Each diet is precisely formulated for the nutritional management of pets with certain health conditions, used under the direction of a licensed veterinarian, and backed by a global team of scientists including ...
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Trust: A Barrier to Efficiency?

By VHMA Admin posted 01-24-2024
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The business of veterinary medicine is rapidly evolving with a concerted push for improved efficiency. The industry’s recent focus on efficiency has identified the practice’s most significant, yet underutilized resource, the credentialed veterinary technician (CVT). Widespread underutilization of CVTs is leading to interconnected problems that include financial losses, staff retention issues, and poor customer service. When we look at the root causes of the underutilization issue, we find that one significant factor appears to be a lack of trust between veterinarians and CVTs. While CVTs are trained to perform a broad range of tasks, many veterinarians are ...
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Insiders' Insight KPI - January 2024

By VHMA Admin posted 01-12-2024
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Growth in revenue, patient visits, and new client numbers declined in December 2023 compared to December 2022. (Note, however, that December 2023 had one less workday compared to December 2022 so this decline may not be due to true changes in practice operations or client demand.) As we head into 2024, planning for improvement in the New Year continues to be important. Last month we talked about preparing or updating the practice’s budget; this month is a good time for practices to either start or continue to analyze their 2023 data, both by tracking internal trends and comparing the practice to published comparative data. Unfortunately, ...
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Esteban Sotomayor and Rebecca May Named 2024 VHMA Emerging Leaders Program Recipients

By VHMA Admin posted 01-04-2024
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ALACHUA, FL– The Veterinary Hospital Managers Association (VHMA) is pleased to announce that Esteban Sotomayor and Rebecca May have been selected as its 2024 Emerging Leadership Program Scholarship Award Winners. The VHMA Emerging Leaders program is intended to create an opportunity for the next generation of veterinary management professionals to engage in the association in meaningful ways that contribute to their professional growth and energize the association with new leaders and the future direction of the profession. The 2024 recipients were selected for their commitment to professional growth and leadership. Meet the Emerging Leaders Esteban ...
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Happy New Year, a Time to Reflect, Refresh and Renew

By Scott Zimmerman posted 01-04-2024
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I have never been one to make New Year’s Resolutions. However, as I start this new year, I am looking forward to a fresh start and looking at things with a new vision based on my new reality. For me personally, I start by looking back at what has been in 2023. In a nutshell, it has been a year of ups and downs. Reflecting on the Ups The ups, without a doubt, have been the excitement of the VHMA annual conference (our largest one yet!) and the honor of assuming my new role as president of VHMA. It was invigorating to interact with managers from just about everywhere (as the “Connect & Collaborate” map displayed at the conference confirmed). It was also ...
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VHMA Welcomes Silver Supporting Sponsor Helcim

By VHMA Admin posted 12-28-2023
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The Veterinary Hospital Managers Association (VHMA) announced that Helcim has signed on as a Silver Supporting Sponsor. Qualifying companies offering products and services that address the professional business needs of today's veterinary practices are invited to participate in VHMA's sponsorship programs. Helcim is committed to helping small businesses thrive and grow by streamlining an affordable method of processing payments in person and online. The system uses a model called Interchange Plus pricing, which is considered the most transparent pricing structure in the industry with affordable rates for businesses. The all-in-one platform is customizable to ...
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VHMA is Accepting Nominations for the 2024 Practice Manager of the Year Award

By VHMA Admin posted 12-27-2023
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Owners - know a manager that has had a positive impact in your practice? Managers - ready to highlight your transformative abilities as a practice manager? The Veterinary Hospital Managers Association (VHMA) invites you to nominate or apply for the VHMA Practice Manager of the Year Award. The VHMA Practice Manager of the Year award recognizes a practice manager who has used their knowledge, experience, and expertise to transform their practice and improve business operations. Their efforts have resulted in a better workplace for staff, improved care for pets, and a better return for ownership. Practice owners and colleagues are encouraged to nominate a veterinary ...
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VHMA Shares Findings from 2023 Associate Veterinarian Compensation & Benefits Survey Report

By VHMA Admin posted 12-18-2023
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ALACHUA, FL– The 2023 Compensation & Benefits Survey Report is a member service provided by the Veterinary Hospital Management Association (VHMA). The biannual survey examines the level of compensation and benefits provided to veterinary team members and the factors that can impact those levels. The series focuses on managers, non-DVM staff, and associate veterinarians. This executive summary provides highlights from the associate veterinarian report. The survey was designed to examine the compensation and benefits provided to associate (non-owner) veterinarians in 2023. About the 2023 Associate Veterinarian Survey The survey was distributed to 4,163 ...
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Insiders' Insight KPI - December 2023

By VHMA Admin posted 12-11-2023
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Growth in revenue and patient visits declined in November 2023 compared to November 2022. (Note that November 2023 had the same number of workdays as November 2022.) November 2023 revenue growth was 7.0% compared to 7.8% in October; patient visit numbers grew just 0.2% in November 2023 compared to 0.9% in October. New client, active patient, and lapsing patient numbers continue to decline. As we head towards the end of the year, planning for improvement in 2024 becomes important. One of the planning tasks practices should especially focus on is preparing or updating the practice’s budget. Thinking about budgeting tends to make people want to run away, but ...
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VHMA Shares Findings from 2023 Non-DVM Compensation & Benefits Survey Report

By VHMA Admin posted 12-10-2023
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ALACHUA, FL– The 2023 Compensation & Benefits Survey Report is a member service provided by the Veterinary Hospital Management Association (VHMA). The biannual survey examines the level of compensation and benefits provided to veterinary team members and the factors that can impact those levels. The series focuses on managers, non-DVM staff, and associate veterinarians. This executive summary highlights non-DVM staff report. The survey was designed to determine the median level of wages for non-DVM staff by years employed, state or province and type of practice. About the 2023 Non-DVM Survey The survey was distributed to 4,163 VHMA members and includes ...
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Holiday Crazy

By Scott Zimmerman posted 12-05-2023
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As we come to the end of the year, I will assume that your plate is full (and I don't mean with food at your holiday party!) The end of the year is always a stressful time for us managers, our team members, and our families. Last month I drove 12 hours (one way) at Thanksgiving to be with my family in Texas. It was not a small undertaking; it meant I would be out of the hospital during a busy week. Plus, it topped off a month of traveling every weekend. This month, I have been rather busy getting organized! As I look at my end-of-the-year tasks, that list seems to have a bit more than usual. I am stressed about ensuring we end the year on a high note ...
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Thirty Veterinary Practice Managers Earn Prestigious CVPM Designation

By VHMA Admin posted 11-20-2023
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Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is pleased to announce that thirty veterinary management professionals recently earned the Certified Veterinary Practice Manager (CVPM) credential. The VHMA's CVPM credential, which is voluntary, is recognized as a sign of professional achievement and excellence and is awarded to those who demonstrate the knowledge and experience necessary to manage the ever-changing operations of today's veterinary practices successfully. The class of November 2023 includes: Amanda Adams Megan Corinne Brammer Alex Brannon Peggy Bryan Laura Buonpastore Amy Countryman Shelby Dunse Leslie Elizabeth Flood Teresa ...
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VHMA Announces Release of VHMA 2023 Managers Compensation & Benefits Survey Report

By VHMA Admin posted 11-16-2023
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ALACHUA, FL– The 2023 Compensation & Benefits Survey Report is a member service provided by the Veterinary Hospital Management Association (VHMA). The biannual survey examines the level of compensation and benefits provided to veterinary managers and the factors that can impact those levels. About the 2023 Survey The Compensation & Benefits Survey Report is conducted at two-year intervals to analyze information about recent compensation trends and to isolate the factors that may have influenced data and trends. The survey forms were distributed to 4,163 VHMA members. A total of 620 questionnaires were completed with a response rate of 14%. The ...
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