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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      Is there contact information for Tiffany Consalvo? ------------------------------ Linsey Carey Practice Manager Dr Abbys Veterinary Clinic Hayward WI 715-934-5533 avetclinic22@gmail.com ------------------------------

    • Posted in: Open Forum

      I am looking to revamp our referral program. Our clients get $25 and the person they referred get $25 for every referral. We have postcards that we hand out and mail from time to time but I would love to get something that is digital so when I am speaking ...

    • Posted in: Open Forum

      Hi, I would agree with most and length will depend on the patient. If your clinical team can reach the point where the doctor doesn't have to be involved, that will be much more efficient. Doc can review diagnostics, make treatment plans, communicate ...

    • Posted in: Open Forum

      Buy the stethoscope. If it makes you feel better you can take it out of CE allowance. We have a good amount of standard littmann stethoscopes in the practice but if people want one specifically for them with more bells and whistles they buy them. Set ...

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      RE: CSR Training

      Posted in: Open Forum

      Hi Heidi, VHMA has some client service training. We have used @Dove training for our clients' team members and recently changed to Vetfolio, which has great client service virtual modules, as well as great content for every member of teams - including ...

    • Posted in: Open Forum

      I think you can find information to support this. The most recent compensation report updates webinar (available recorded) had a statistic that it costs on average: 40% of their annual salary to replace a CSR 50% of their annual salary to replace ...

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      RE: HR help

      Posted in: Open Forum

      Hi There, What a situation! You are best served by consulting an attorney. If they lied on an application or their performance is lacking or they violated a work rule clearly outlined in a handbook that they have signed an acknowledgement regarding, ...

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      RE: HR help

      Posted in: Open Forum

      Honestly, this is one for your attorney to navigate. I suggest you reach out immediately. ------------------------------ Carey A. Casey Hospital Administrator Lums Pond Animal Hosptial Bear DE 302-918-5660 ccasey@lumspondanimalhospital.com ------ ...

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    Career Center

    Insiders' Insight - KPI Report

    • The May 2026 VHMA Insiders' Insights report shows that veterinary practices are sustaining moderate revenue growth (3.7% YoY) despite ongoing declines in patient activity, with gains largely driven by ...

    Insiders' Insight - Mgmt Trends

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