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    Recent Discussions

    • Posted in: Open Forum

      We pay all FT employees for NYD, Memorial, Independence (observed), Labor, Thanksgiving and Christmas, 8 hours whether they're scheduled to work or not. We work 4 - 10 hour days so it's not quite the same pay but we are closed two days at Thanksgiving, ...

    • Posted in: Open Forum

      We are a full-service GP with 3 full time DVMs that each perform surgery once a week and see appointments 3 days a week. We operate between a 1:3 and a 1:3.5 ratio most shifts and this works well for us and keeps us on budget for payroll (1 DVM: 1 CSR ...

    • Posted in: Open Forum

      Our hospital group (three private practices with one DVM owner) is working towards the implementation of a tier-based transparent compensation program. I have worked really hard to create the training side of the tiers for veterinary CSR's and technicians ...

    • Posted in: Open Forum

      Curious what other veterinary hospitals are doing regarding paid holidays for staff. Do your non-exempt/hourly employees receive paid holiday hours when the hospital is closed for holidays such as Memorial Day, Labor Day, Thanksgiving, Christmas, etc.? ...

    • Posted in: Open Forum

      Hello everyone. I work for a small family practice with one veterinarian. Our area is semi-rural. We do not have much turnover and I am a new receptionist/office manager. I am currently in search of effective methods and platforms to advertise for Certified ...

    • Posted in: Open Forum

      We ended up using them for a while, after they bought up every other veterinary crematiory in the Boston area. I am not against corporations per se, but I did not like that it was a complete monopoly in our area. Customer service did suffer, we lost ...

    • Posted in: Open Forum

      Hello Kimberly, That is an interesting question to ask as an industry consultant rather than a fellow practice manager. I'd suggest you would get the most accurate info from AAHA or the WellManaged Practice benchmarks. regards, ------------------------------ ...

    • Posted in: Open Forum

      I've been looking seriously at several PIMS over the last year trying to find one that would work better for my practice than Ezyvet. I've had Ezyvet now for over 3.5 years (moved from Pulse while it was changing over from evetpractice). While there ...

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    Insiders' Insight - KPI Report

    • The May 2026 VHMA Insiders' Insights report shows that veterinary practices are sustaining moderate revenue growth (3.7% YoY) despite ongoing declines in patient activity, with gains largely driven by ...

    Insiders' Insight - Mgmt Trends

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