We have a "book club" and allow staff to read on the clock when it is slow. My PO and I usually have read the book in advance. ------------------------------ Stephanie Wright Practice Manager Brinker Veterinary Hospital Lake Orion MI 248-693-1677 swright@brinkervet.com ...

Hi Susie! Hope all is well. My team who attended VMX said your sessions were amazing! I would think some PIMS have a referral feature where you can enter often used options but it wasn't something my home hospital utilizes with Cornerstone. Alternatively, ...

Does anyone have a good way to track who your DVM's are referring to for specialized care (i.e. orthopedic, advanced ultrasound, etc. ------------------------------ Susie Crockett, BS, CVPM Director of Practice Management Noah's Animal Hospital Indianapolis, ...

I have a couple of presentations about client service/hospitality that I have put together. I don't expect the team members to read the books I reference (although I wish they would!). If you want the mindset to sink in and become practice it takes more ...

Do you have your staff read the book or do you just read the book and go over what you read? Do you give them reading time on the clock if you do ask that they read it or do you ask that they read it at home? If you don't ask them to read the book, how ...

Hello Sharon, I recently dealt with a similar situation with an employee who was both a CVT and my tech supervisor. Over time, she became disrespectful toward the doctors, showed favoritism by dismissing concerns about certain team members, and created ...

We are located in Tampa and have used PUTE for years! ------------------------------ Beckie Cates Practice Manager Dale Mabry Animal Hospital Inc Tampa FL 813-839-6191 Beckie.DMAH@gmail.com ------------------------------

I know a few people have asked, but I wanted to get an update now that it has been a few months. We are considering signing up for it, and I was just wondering how it's working for everyone. Pros? Cons? Give me the good, bad, and ugly. Thanks! ------------------------------ ...