We have vello and weave. I don’t know what actually the vello does but the CSRs tell me that we use weave to message and vello takes weave and integrates it to cornerstone. I’m just really unsure of what it is or what it does. But I know we have it. ...

Has anyone had experience on using call centers? We are currently at a 60% answer rate but don’t have the physical space to add another person. A friend of mine who works in another healthcare field says when they switched to a call center from csr answering ...

Following. I have looked into one that integrates with cornerstone but haven’t pulled the trigger. --------------------------------- Dustin Mathews Practice Manager Longleaf Animal Hospital Southern Pines NC 9106924201 <maskemail> practicemanager@... ...

Treat it like another appointment type. It takes time from the appointment schedule, requires support staff to book it, a team member to provide the service, and record it in the MR. If the client has additional questions that push the time, they may ...

Hi! Thanks for recommending VetSnoot! Did your team do the Training Academy, or did you have any recommendations for specific courses? Thanks, Raechel ------------------------------ Raechel Pino Office Manager Gruda Vet Santa Fe NM 505-471-4400 ...

I firmly believe that CE is equally important for CSRs as for other team members, and there couldn't be a better time than right now to ensure your CSRs are performing at the highest level and feel valued and respected. There are lots of options out ...

We don't currently have an SOP on phone consultations, and I'd like to create one. Any best practices out there? Do you schedule and charge like a room appointment? Do you set a specific time limit? What happens if clients go over? Would love to hear ...

Hello and happy Friday! I'm curious as to if any of your practices use "AI Scribe" or something similar to streamline SOAPs. I want to hear the good, the bad, the ugly. Bonus points if it integrates with EzyVet. Personally I am on the fence about ...