Requesting any interview tips! We are a 10 doctor practice, fast paced practice. We see do GP, specialty surgeries, and also see exotics... so a lot to learn for any new hire! Any questions or tips appreciated! ------------------------------ ...

We have Avimark and transitioned to Otto from Petdesk. My CSR team was a little intimidated initially as Petdesk was so basic in comparison, but were strongly encouraged to give feedback as we went live. We continue to tweak and they love it now. Our ...

Hello everyone! I am currently working on refreshing and updating our hospital's leveling descriptions and competency testing for our technicians and CSRs, and I would love to hear how other hospitals approach this. We currently have a leveling ...

We have an employee education system in our hospital. Not many of the staff have used it, and the last few that have, do not fall within the few guidelines we require (30 hours/week, be in good standing at the hospital-abuse of PTO/absences). Do we remove ...

@Kate Abercrombie - What Practice Management Software do you use? I like the idea, but my CSR team is afraid of it. ------------------------------ Erika Bolin Practice Manager ebolin@eaganpetclinic.com ------------------------------

Hi! Our GP practice recently expanded to include urgent care services, and we also added another DVM to support that growth. To accommodate urgent care specifically, we extended our hours to 5:30 PM to 10:00 PM Monday through Friday and 12:00 PM ...

Hello all! Have any other PetDesk users out there ended up with glitches in their schedules where things are getting double booked when clients request appointments or cancel appointments through the app? It has happened to us so many times and every ...

Is anyone using Otto for payments? We utilize Otto for client communications and are thinking of switching to their payment system to make it a little more seamless. Any major issues you have run into? What is the process for taking a payment (do you ...