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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      ROI with Loyalty Program

      35 minutes ago
      Posted in: Open Forum

      Hello fellow VetMed friends! Our clinic has had the PetDesk Loyalty Program for a few years now. When we first launched it, loyalty programs were completely new to me, and I'll admit I didn't put much thought into the financial side of how it ...

    • Profile Picture

      RE: Offer for Associate

      42 minutes ago
      Posted in: Open Forum

      If you have been reading up on current industry standards, you should be able to put together a reasonably competitive offer. When negotiating remind the candidate that this is what is going on-negotiation. Your offer is a draft and a best guess of ...

    • Profile Picture

      RE: Flooring?

      an hour ago
      Posted in: Open Forum

      We replaced our 1980 sheet vinyl in 2011 with new sheet vinyl. Expensive no-wax vinyl with a texture. Then we have it waxed twice yearly and polished every 2 weeks, and it holds up great. The surprise we had was the quiet. The textured floor made the ...

    • Profile Picture

      RE: Seeking Recommendations for Advertising Certified ...

      an hour ago
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous I would recommend posting job openings on bulletin boards at AVMA-accredited veterinary technology programs and colleges. Many of these schools also have student and alumni Facebook groups ...

    • Profile Picture

      RE: Abandoned Pet Cremains

      3 hours ago
      Posted in: Open Forum

      After two years, we give them to the company that does our cremations. They have a memorial garden. I am not sure how long you plan on holding, but if you are still trying to collect after two years, you are wasting your resources. ------------------------------ ...

      1 person recommends this.
    • Profile Picture

      RE: Autoclave preference?

      7 hours ago
      Posted in: Open Forum

      Good morning, We have been using Tuttanauer for over 20 years. These are work horses. We have two autoclaves that run every day, sometimes multiple loads. Basic maintenance and an annual check by a service keeps them running well. ------------------------------ ...

    • Profile Picture

      RE: Ideas for Managers Appreciation in November

      20 hours ago
      Posted in: Open Forum

      There was a CE webinar regarding mental wellbeing that I saw last year presented by Angie Arora ( https://www.angiearora.com/ ) that I enjoyed. She has several training session listed on her website that are great ideas for you to look into if you go ...

    • Profile Picture

      RE: Online Pharmacy Review

      19 hours ago
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous We have used My Vet Store Online for years and have been generally happy with it. The only issue we had fairly recently was their portal was down and we were not told about it (I had to email ...

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    Insiders' Insight - KPI Report

    • The May 2026 VHMA Insiders' Insights report shows that veterinary practices are sustaining moderate revenue growth (3.7% YoY) despite ongoing declines in patient activity, with gains largely driven by ...

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    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that NaVetor , a premier cloud practice management software system offered by Patterson Veterinary, has signed on as a Gold ...

    • Change is one of the few guarantees in veterinary medicine. After more than 40 years working in this profession, I sometimes catch myself believing I have finally seen it all. I've managed through a global ...

    • FOR IMMEDIATE RELEASE Contact: Jessica Lis (215) 884-6499 ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that pute.us , a nationwide, veterinary-exclusive Information Technology ...

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