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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    Recent Discussions

    • Profile Picture

      RE: Client surveys

      Posted in: Open Forum

      TBH, client surveys have not been useful for me. I have tried several times over 30+ years. Clients rarely understand why we do things the way we do, so if you try a survey, be very careful with your goals and your wording. "Rate 1-5" - clients ...

    • Profile Picture

      RE: Roo Vets

      Posted in: Open Forum

      I have only ever used Roo for technician positions. We have used them a number of times when we were short a technician a couple of years back. We had nothing but positive experiences. I was able to indicate the skill level of RVT I needed. The higher ...

    • Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous I know how you feel. Every time I walk into a room, they stop the talking and get to work if they know they are doing something they shouldn't be. Or they don't want to say anything because ...

    • Profile Picture

      RE: Flooring

      Posted in: Open Forum

      I know my high-quality LVP flooring at home already has damage from dropped objects after 5 years. I also hate it when my geriatric dog pees on it, as those seams between planks never feel completely clean. Even though the flooring is guaranteed to not ...

    • Posted in: Open Forum

      Either you do exactly as you have been, or decide that with two callouts already in a quarter, you can't schedule those early appts. ------------------------------ David Hawkins, Owner Dogwood Pet Hospital Gresham OR 503-667-9457 catman@dogwoodpet.vet ...

    • Profile Picture

      RE: Flooring

      Posted in: Open Forum

      We have the sealed concrete and we've had that for the last 15 years. I would say we had it sealed about 10 years ago and it's definitely needing a reseal now. I'd say maybe a year or two ago would've been the best time to do that. We find it very ...

    • Posted in: Open Forum

      We are a small practice with three DVMs one of which is the PO. One of the DVMs sees an early morning appointment 3 days a week and twice so far this year she has had to call in last minute so the PO has rushed to get in early to take that first appointment. ...

    • Posted in: Open Forum

      Amazing! First sign your doing amazing.... your questioning yourself and looking to do better! Keep going! All of the other comments have great resources! What I found to be helpful was to create a system for myself. I have a document that has a bunch ...

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    Career Center

    Insiders' Insight - KPI Report

    • The April 2026 VHMA Insiders' Insights report points to a veterinary market beginning to stabilize after a volatile 2025. Revenue remains strong, rising about 6.4% year over year, driven primarily by higher ...

    Insiders' Insight - Mgmt Trends

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