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    Recent Discussions

    • Profile Picture

      Dental Radiographs - routine

      4 hours ago
      Posted in: Open Forum

      Greetings, I'm hoping to get some feedback and welcome any thoughts regarding how long it takes for routine dental radiographs. (At the beginning of a dental procedure.) We're using a SOUND later model unit and the typical time spent is 15 - 25 minutes ...

    • Profile Picture

      CSR Training

      5 hours ago
      Posted in: Open Forum

      Hi everyone! I'm looking for some customer service training recommendations for our team, definitely for CSRs, but maybe for the whole hospital as well. Ideally something virtual and on-demand/self-paced. I found a program called ServiceSkills that ...

    • Profile Picture

      CSR Training

      5 hours ago
      Posted in: Open Forum

      Hi everyone! I'm looking for some customer service training recommendations for our team, definitely for CSRs, but maybe for the whole hospital as well. Ideally something virtual and on-demand/self-paced. I found a program called ServiceSkills that ...

    • Profile Picture

      Waiver for Clients "Holding"

      7 hours ago
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous I realize we don't often think, "That client should hold their pet while I do something." There are very few cases where a client may be the best at keeping their pet quiet, still, etc. ...

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      RE: PT CVT Offer

      8 hours ago
      Posted in: Open Forum

      It depends on what "part time" is with our hospital. If they work > 20 but less than 35 hours/weekly, they are still offered PTO (1/2 the time) and they are offered 1/2 the CE allowances. they still receive other staff benefits. If they work less than ...

    • Profile Picture

      Employee satisfaction

      8 hours ago
      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous I am very much a proponent of job positivity and satisfaction. My boss (owner) feels we spend too much on the staff (Assistant and reception appreciation weeks, etc). When I reviewed all ...

    • Profile Picture

      RE: Inactivating client timeline

      9 hours ago
      Posted in: Open Forum

      Thank you, everyone! We recently made the decision to inactivate clients who had not been seen since 1/1/21. Because we function as both a general practice and a specialty referral hospital, this impacted more than 30,000 records. Since we do not actively ...

    • Profile Picture

      RE: Prescription Medication Couriers or Delivery (Shipt, ...

      9 hours ago
      Posted in: Open Forum

      Thank you so much, Brian! I will look into this. Your model is brilliant. ------------------------------ Jamie Abbt (they/them/theirs) Practice Manager Delmar Animal Hospital Delmar NY 518-439-9361 officemanager@delmaranimalhospital.com --------- ...

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    Insiders' Insight - KPI Report

    • The May 2026 VHMA Insiders' Insights report shows that veterinary practices are sustaining moderate revenue growth (3.7% YoY) despite ongoing declines in patient activity, with gains largely driven by ...

    Insiders' Insight - Mgmt Trends

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