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    VALUE-BASED Strategic Pricing Tools

    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      RE: Kennel Duties

      Posted in: Open Forum

      Hello Karen, I hope you're doing well. I'm sending you the kennel checklist that we are currently using. I hope it's helpful or can give you some ideas. ------------------------------ Victor Benitez Palmetto Pet Hospital Veterinary Practice Manager ...

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      RE: Kennel Duties

      Posted in: Open Forum

      Hi Karen. I will be happy to send our daily, weekly and monthly checklist as well as job description (if that will help). I am off today and tomorrow but will send on Friday. Trisha Merchant, CVPM, PHR Hospital Administrator Animal Hospital of Pensacola ...

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      Kennel Duties

      Posted in: Open Forum

      Looking for assistance if anybody has kennel duties written up that they’re willing to share Thank you in advance --------------------------------- Karen Frederick Practice Manager Village Royale Animal Clinic Royal Palm Beach FL 561-793-1552 <maskemail> ...

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      RE: Client surveys

      Posted in: Open Forum

      TBH, client surveys have not been useful for me. I have tried several times over 30+ years. Clients rarely understand why we do things the way we do, so if you try a survey, be very careful with your goals and your wording. "Rate 1-5" - clients ...

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      RE: Roo Vets

      Posted in: Open Forum

      I have only ever used Roo for technician positions. We have used them a number of times when we were short a technician a couple of years back. We had nothing but positive experiences. I was able to indicate the skill level of RVT I needed. The higher ...

    • Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous I know how you feel. Every time I walk into a room, they stop the talking and get to work if they know they are doing something they shouldn't be. Or they don't want to say anything because ...

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      RE: Flooring

      Posted in: Open Forum

      I know my high-quality LVP flooring at home already has damage from dropped objects after 5 years. I also hate it when my geriatric dog pees on it, as those seams between planks never feel completely clean. Even though the flooring is guaranteed to not ...

    • Posted in: Open Forum

      Either you do exactly as you have been, or decide that with two callouts already in a quarter, you can't schedule those early appts. ------------------------------ David Hawkins, Owner Dogwood Pet Hospital Gresham OR 503-667-9457 catman@dogwoodpet.vet ...

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    Career Center

    Insiders' Insight - KPI Report

    • The April 2026 VHMA Insiders' Insights report points to a veterinary market beginning to stabilize after a volatile 2025. Revenue remains strong, rising about 6.4% year over year, driven primarily by higher ...

    Insiders' Insight - Mgmt Trends

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