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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    Organizational Diagnosis and Design Toolkit & Resources

    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      Is anyone using Scribe or a product like it to create training documents, SOPs, and onboard new hires? ------------------------------ Katie Chamberlin Practice Manager Morris Animal Hospital Granger IN 574-271-1909 kchamberlin@morrisah.com -------- ...

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      RE: Manager Bonus

      Posted in: Open Forum

      Is the practice also new? Are there other associates, or is this a single-doctor practice that uses relief shifts for time off? How is the business entity structured? What are the strategic growth plans for the new owner? My concerns with asking for ...

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      RE: Microchip Scanner

      Posted in: Open Forum

      We use the Datamars Universal scanners, about $250 ------------------------------ Renee Brusseau Practice Manager Hearthwood Veterinary Hospital Vancouver WA 360-892-1440 brusseau.hearthwood@gmail.com ------------------------------

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      RE: Handling PTO

      Posted in: Open Forum

      I've never understood offices that did that. If you normally work 10 or 12 or 24 hours in a day, you should be able to use that much PTO (if you have it) to cover what you are going to be missing. Our office allows staff to use PTO in whatever increments ...

    • Posted in: Open Forum

      Our practices just started using Scribble Vet as well. It was not an easy task to get some of the doctors on board and willing to try - but now (took about 30 days) they LOVE it. ------------------------------ Trisha Merchant, CVPM, PHR Director of ...

    • Posted in: Open Forum

      Maybe this will give you a starting point. - hope it helps. ------------------------------ Trisha Merchant, CVPM, PHR Director of Hospital Management Animal Hospital of Pensacola Animal Hospital of Tiger Point Animal Hospital of Pea Ridge 850-479-2900 ...

    • Posted in: Open Forum

      Thank you for sharing Victor. I LOVE Question #5 :) ------------------------------ Trisha Merchant, CVPM, PHR Director of Hospital Management Animal Hospital of Pensacola Animal Hospital of Tiger Point Animal Hospital of Pea Ridge 850-479-2900 trisha@petcarehospital.com ...

    • Posted in: Open Forum

      Thank you! Yes, we are looking for something like this! Kindly, Lorie Caruana

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    Career Center

    Insiders' Insight - KPI Report

    • The VHMA Insiders' Insights Key Performance Indicators Report for May 2025 reflects a mixed performance in the veterinary sector. Revenue growth among VHMA-affiliated practices is slightly higher (+2.5%) ...

    Insiders' Insight - Mgmt Trends

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    • Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is pleased to announce that twenty-five veterinary management professionals recently earned the Certified Veterinary Practice Manager ...

    • Blog Entry

      With Mother's Day this month, and Father's Day coming right after, I cannot stop thinking about the concept of Legacy. The word" legacy" is rather broad in terms of what it means to each of us. A "Legacy" ...

    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) is pleased to announce that Shepherd , a leading cloud-based practice management system, has joined as a Gold Supporting Sponsor. Shepherd ...

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    • Alachua, FL - The Veterinary Hospital Managers Association (VHMA) is pleased to announce that twenty-five veterinary management professionals recently earned the Certified Veterinary Practice Manager ...

    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) is pleased to announce that Shepherd , a leading cloud-based practice management system, has joined as a Gold Supporting Sponsor. Shepherd ...

    • Alachua, FL – The Veterinary Hospital Managers Association (VHMA) is pleased to announce that Vet and Tech, an online platform offering virtual education for veterinary industry professionals, has joined ...

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