This message was posted by a user wishing to remain anonymous We have a lead technician who has been with the practice since 2012. She has consistently excelled in her role and is highly respected by both clients and staff. She is incredibly loyal, ...

Covetrus Payment has been a DESASTER FOR US! We need to change! I was using Gravity (who we loved) and only changed to COVETRUS payments because of the so called integration with Pulse. Everything from the complete lack of customer service to being passed ...

You could try sending out a Survey. We've gathered a lot of info through surveys and find it to be useful and eye-opening. ------------------------------ Angel Panzella Claus Paws Animal Hospital Vancouver WA mgt@clauspaws.com --------------------- ...

Becky - We're on Covetrus and its worked well for us. That said, I'd love to hear from you Becky how the change is bringing in extra money. (feel free to message me if you'd prefer). Thank you! ------------------------------ Tisha Bruemmer Practice ...

I'd avoid VrxPro. Poor margins, poor customer service, constantly changing interface, pushiness to move towards VetSuite, etc etc. ------------------------------ Scarlett Fox Practice Manager, Part Owner Collier Animal Hospital Atlanta GA 404-477-0200 ...

I agree with Megan! She gave excellent advice. I would also add that your Owner "fussing" at her does not help this personality style. Instead it makes them so fearful they have a mental lock down similar to battered woman syndrome. It's like beating ...

We forward book everything. We also use reminders. We have a 3-strikes policy for no-shows or "Missed Appointments". Clients are allowed to miss three appointments (multiple pets = multiple appointments) before they must pre-pay to schedule. I feel the ...

We also have a deposit protocol in place for multi-pet appointments, as well as "No Shows" We have seen increase in these due to the time year, so it may not be completely avoidable. Another path to go down would be to try and figure out the "why" behind ...