Hi Cheryl, I don't allow unpaid time off as a general rule. Employees can use their PTO as they wish, but when it's gone, it's gone. That being said, I will make exceptions under extenuating circumstances, but a family wedding that has likely been ...

I am working on implementing this system as well. We already do most of it. How much autonomy do your receptionists have in determining what's appropriate when it comes to certain sick visits, behavioral issues, etc.? I feel like we have a set system, ...

We also switched to Otto this year. Pet Desk had really been underperforming for us for quite a while and we had no direct contact for support and zero follow through. The switch to Otto was fantastic. Our setup person was amazing and had previous ...

This is our vaca policy: Yearly vacation periods will be based on your hire date. Vacation days accrue as follows: LENGTH OF SERVICE TOTAL HOURS OFF 1 full year 40 hours ...

We use the phrasing "reservation deposit" instead of fee, because it is refundable with notice and goes toward the service. I encourage the CSRs to use the let owners know we take the deposit to "encourage communication, so that we can help as many pets ...

This is a common challenge for many veterinary practices, especially during the busiest times of the day, and one we actually help address with our on-hold messages. One message we often include is a friendly reminder for pet owners to let the practice ...

Thank you for sharing this. What is your accrued vacation policy? How much time do people get? We are struggling with staff asking for unpaid time off and we're concerned that saying they cannot do this will impact morale. Some people blow through ...

We switched from Avimark, and while there a few nice things, we are actively looking to switch. There are so many bugs every time they release something and now that they're busier, the chat support can take 20+ minutes. Maybe most interestingly/depressingly, ...