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Advancing Managers, Transforming Practices

The core purpose at the Veterinary Hospital Managers Association is to advance and support veterinary management professionals.

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Emerging Leaders Program

This elite program supports rising stars in veterinary management who will influence the future of their practice and guide the future direction of the profession.

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Join Our Email List

Join our email list and we will keep you "in the know."

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The VHMA Career Center

Jobseekers and Employers: the VHMA Career Center is OPEN!

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VALUE-BASED Strategic Pricing Tools

Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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Organizational Diagnosis and Design Toolkit & Resources

It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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Education

A continuous commitment to professional development is vital to success and good management. See what learning opportunities VHMA offers here.

Certification

Qualify the knowledge and experience necessary to successfully manage the ever-changing business management of today's veterinary practices through CVPM certification.

Community

Relationships and communications with professional colleagues helps managers collectively develop the most valuable resources. Connect with your peers here.

Recent Discussions

  • Posted in: Open Forum

    Hi Cheryl, I don't allow unpaid time off as a general rule. Employees can use their PTO as they wish, but when it's gone, it's gone. That being said, I will make exceptions under extenuating circumstances, but a family wedding that has likely been ...

  • Posted in: Open Forum

    I am working on implementing this system as well. We already do most of it. How much autonomy do your receptionists have in determining what's appropriate when it comes to certain sick visits, behavioral issues, etc.? I feel like we have a set system, ...

  • Posted in: Open Forum

    We also switched to Otto this year. Pet Desk had really been underperforming for us for quite a while and we had no direct contact for support and zero follow through. The switch to Otto was fantastic. Our setup person was amazing and had previous ...

  • Posted in: Open Forum

    This is our vaca policy: Yearly vacation periods will be based on your hire date. Vacation days accrue as follows: LENGTH OF SERVICE TOTAL HOURS OFF 1 full year 40 hours ...

  • Posted in: Open Forum

    We use the phrasing "reservation deposit" instead of fee, because it is refundable with notice and goes toward the service. I encourage the CSRs to use the let owners know we take the deposit to "encourage communication, so that we can help as many pets ...

  • Posted in: Open Forum

    This is a common challenge for many veterinary practices, especially during the busiest times of the day, and one we actually help address with our on-hold messages. One message we often include is a friendly reminder for pet owners to let the practice ...

  • Posted in: Open Forum

    Thank you for sharing this. What is your accrued vacation policy? How much time do people get? We are struggling with staff asking for unpaid time off and we're concerned that saying they cannot do this will impact morale. Some people blow through ...

  • We switched from Avimark, and while there a few nice things, we are actively looking to switch. There are so many bugs every time they release something and now that they're busier, the chat support can take 20+ minutes. Maybe most interestingly/depressingly, ...

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Career Center

Monthly Trends Dashboard Report

VHMA Member KPIs - YOY Change
Revenue 9.6%
Revenue per Unique Patient 8.2%
Patient Visit 3.0%
New Clients -7.8%

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Blogs

  • As the president of VHMA, I don’t have a private plane or even a fancy office. My office is far from oval-shaped; it resembles the administrative center of the hospital, filled with supplies and equipment ...

  • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) is pleased to announce that Veteos, a video production company specializing in creating video content for veterinary practices, has joined ...

  • Planning the process, communicating it to others, timing the steps, and unforeseen drama. Despite what you think, I am referring to preparing Thanksgiving dinner with family, not a day at my veterinary ...

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