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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous This may vary a bit. At my hospital, my doctors are paid hourly, with a production percentage expectation. We reassess on a yearly basis in order for a bonus to reach their production guarantee ...

    • Posted in: Open Forum

      Oooh, hello fellow VIA server based friend! We are rare, ha! We have also been looking at Shepherd for some time. There is a Shepherd users group on FB I joined, so I could see what came up for people using it. It has been helpful to see. ------------------------------ ...

    • Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous We are trying to develop a process to eliminate as much paper from accounting and bookkeeping as possible. Has anyone been able to eliminate vendor files and paper receipts with QBO? If so, ...

    • Posted in: Open Forum

      Good afternoon! Does anyone have recommendations for confidence booster content? It can be anything from a CE to a webinar. Ideally, I would use this for an assistant but content related across all positions within the hospital will also be helpful. ...

    • Hey Juila, I use Otto with Impromed. The staff LOVES it! We had Covetrus Comms prior and it was an easy switch. We do not use the phone system feature yet, but I plan on it in future. ------------------------------ Zachary Petterson Practice Manager ...

    • Posted in: Open Forum

      That's excellent advice. I would add to that to make sure they understand that you are a facilitator. A large part of your job is to heighten their experience and strengthen their effectiveness at work. They should be relieved that you are on the same ...

    • Posted in: Open Forum

      I have had this happen more times than I can count over the last few years! I have had some tell me after they ghost the phone interview that the phone number on their resume was incorrect. So... red flags all around. I don't remember any of those "second ...

    • Posted in: Open Forum

      I started doing phone interviews a few years ago to prevent wasting too much of my time with no shows. This has DRASTICALLY reduced the no call/no shows. If the phone interview goes well, and I get good vibes, I invite them for a observational interview. ...

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    Insiders' Insight - KPI Report

    • VHMA's Insiders' Insight KPI November 2025 report indicates that the veterinary market is experiencing moderate financial growth, but patient activity remains soft. Revenue rose slightly year-over-year—driven ...

    Insiders' Insight - Mgmt Trends

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