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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      That was one of the few reasons we opted to buy iPhones for each doctor who would stay here at the practice. I was also concerned about confidentiality and support staff retaining client and patient information on their personal devices. We specifically ...

    • Posted in: Open Forum

      We are currently trialing AI Scribes. My accountant informed me that if staff uses their phone to access the scribe app, we will have to provide a phone allowance. I'm thinking that I will just make sure that all computers have a microphone and we will ...

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      AI "receptionist"

      Posted in: Open Forum

      Any one using AI to answer phone calls. I know I would like to make it personal and have an actual person talk to clients, but... My CSR's are facing burn out. Just looking for any input/ideas I know my human doctor group uses online scheduling, ...

    • Posted in: Open Forum

      I was hoping to revamp our inventory. How we do it, how we keep track of it, etc. Questions: Has any one used bar codes on bottles. So you could scan a bar code and it automatically will go into the computer. And if you do, do you make the barcodes ...

    • Posted in: Open Forum

      Hi Sarah - I thought federal law says you have to pay them for time worked, even if unauthorized? Would you share your policy with me? Thank you.

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      RE: cytopoint

      Posted in: Open Forum

      We do not dispense any monoclonal antibodies for home administration due to the risks associated with pregnancy and the manufacturer guidelines advising it should only be administered within the hospital. ------------------------------ Tara Oram Hospitals ...

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      RE: Need help !!!!!

      Posted in: Open Forum

      This is a difficult situation, but I think the first step is an honest, direct conversation with the doctor/owner. When someone is in a leadership position, especially as the owner, they need to understand the impact their words have on the culture ...

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      RE: Maternity Leave

      Posted in: Open Forum

      One thing I always stress is that employers should be careful not to dictate what a pregnant employee can or cannot do. It's also not necessary to start asking questions about restrictions or limitations. Once an employee notifies us that they are ...

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    Insiders' Insight - KPI Report

    • The July 2026 VHMA Insiders' Insights Report reflects continued strength in veterinary practice performance. Revenue increased 6.9% year over year for VHMA practices, driven primarily by a 6.2% increase ...

    Insiders' Insight - Mgmt Trends

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