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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Profile Picture

      RE: Exam Room Flow

      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous We are a busy 3 doctor practice. We have doctor's assistants (3), vet assistants (4), and technicians (RVTs -4) and 2 positions that float between doctor assistant and vet assistant. The ...

    • Posted in: Open Forum

      Issue a written warning focused on expectations (not emotion) This is key: keep it boring and factual. What the write-up should say (core points): Timekeeping is a job requirement Errors must be reported immediately Failure to ...

    • Posted in: Open Forum

      Employees should not place themselves at risk to report to work during unsafe conditions. Absences due to inclement weather or emergency conditions should be communicated as early as possible." You can add: No penalty for unsafe travel Case-by-case ...

    • Posted in: Open Forum

      It fully complies with federal law (FLSA) Under the Fair Labor Standards Act, non-exempt (hourly) employees must be paid for all hours worked, including: Short tasks Irregular tasks Work done remotely (texts, calls, emails) The ...

    • Posted in: Open Forum

      This situation is more common than we realize. In my experience, the focus shouldn't be on the job search itself but on ensuring the employee clearly understands expectations and feels supported after receiving feedback. A brief follow-up check-in can ...

    • Profile Picture

      Ok to do a survey?

      Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Do you think it would be appropriate to send an anonymous survey to the team to better understand any concerns they may have about our hospital?

    • Posted in: Open Forum

      Personally, I would document this and see if the employee improved upon what was discussed at the review. (As someone else mentioned, I’ve had employees who weren’t up to par at their review and told them they had another 30-60 days to improve upon those ...

    • Posted in: Open Forum

      After talking with them they are not a fit for our situation but the rep was very nice and explained a lot about the process and things to watch for. They do not do any surcharging though. ------------------------------ Kristy Crocker Lead Tech Brainerd ...

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    Career Center

    Insiders' Insight - KPI Report

    • Veterinary practice performance in November 2025 shows mixed trends, with overall revenue down slightly year-over-year (–2.2%), driven largely by declines in patient visits (–6%) and fewer new clients ...

    Insiders' Insight - Mgmt Trends

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    Blogs

    • ALACHUA, FL– The Veterinary Hospital Managers Association (VHMA) has released the 2025 Compensation & Benefits Survey Report, a biannual member resource that examines pay and benefits for veterinary team ...

    • ALACHUA, FL – The Veterinary Hospital Managers Association (VHMA) announced that Alphaeon , a leading financing company in the healthcare sector, including veterinary hospitals and practices, has signed ...

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      Every year, without fail, the end of the year arrives faster than I expect. No matter how many calendars I flip through, how many schedules I juggle, or how many times I tell myself this year I'll be ...

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